Hospitality Industry Services

About Our Service

20+ Years of Hospitality Excellence

For over 20 years, BetterChoice Services, Inc. has proudly served the Greater Orlando area, specializing in staffing for all departments within the hospitality sector. We are fortunate to work with several properties throughout the region, and our reputation for quality service has been built on a foundation of trust, open communication, and a commitment to excellence.

Our long-standing success is a direct result of our dedication to maintaining the highest standards. We go above and beyond by conducting regular audits, overseeing our staff personally, and implementing special projects to ensure the continued quality of your units and grounds.

Positions

Positions We Staff

Trained professionals for every key role within hospitality operations.

Housekeeping Lead —

Supervise and manage all housekeeping personnel to ensure efficient and effective operations.
Monitor and report any maintenance issues, discrepancies, or damages in guest rooms.
Ensure unit cleaners are using the correct cleaning supplies and equipment in line with health and safety guidelines.
Plan, assign, and schedule housekeeping tasks to ensure optimal workflow and coverage.
Develop and implement weekly special projects to improve cleanliness, aesthetics, and overall guest experience in the units.
Conduct weekly team meetings to align team members with quality standards. Track performance metrics and provide constructive feedback for continuous improvement.
Establish and maintain a structured training program for new hires to ensure a high level of competence and consistency.
Perform regular audits of housekeeping personnel's work, providing feedback and guidance for continuous improvement.

Inspector —

Conduct thorough inspections of guest units prior to guest check-ins to ensure all cleanliness standards are met.
Perform detailed unit inventory control to ensure items are stocked correctly and appropriately maintained.
Report any required repairs or discrepancies found within guest rooms to the appropriate team for action.
Verify that housekeeping staff are utilizing proper cleaning supplies and equipment as per established guidelines.

Unit Cleaner —

Conduct thorough cleaning of guest units prior to guest check-ins to ensure all cleanliness standards are met.
Perform detailed unit inventory control to ensure items are stocked correctly and appropriately maintained.
Report any required repairs or discrepancies found within guest rooms to the appropriate team for action.
Use proper cleaning supplies and equipment as per established guidelines.

Houseman / Runners / Common Areas —

Deliver and retrieve clean linens and amenities for guest rooms and public areas in a timely manner.
When possible, strip down guest units after checkout, preparing them for cleaning and restocking.
Maintain cleanliness in all common areas of the property, including lobbies, hallways, and elevators.
Restock common area bathrooms with necessary supplies (toilet paper, soap, towels, etc.).
Clean and maintain the pool area, ensuring furniture is arranged neatly and the area remains free of debris.
Clean and sanitize grills and other outdoor facilities, ensuring guest safety and satisfaction.
Ensure overall cleanliness of the buildings, maintaining a high standard of cleanliness and safety throughout.
Respond to guest requests by delivering necessary amenities or addressing specific needs.

Deep Clean Housekeeper —

Perform comprehensive deep cleaning of guest units beyond standard turnover procedures, including detailed cleaning of appliances, furniture, fixtures, and hard-to-reach areas.
Address long-term buildup, stains, or wear to maintain the unit's overall condition and extend the life of property assets.
Ensure all deep cleaning tasks are completed in accordance with property standards and scheduled maintenance plans.
Collaborate with inspectors and maintenance teams for a coordinated property care approach.

Maintenance —

Perform regular checks and preventative tasks to keep HVAC, plumbing, electrical, and other systems functioning smoothly.
Address maintenance requests promptly, including fixing broken furniture, plumbing, electrical issues, and more.
Respond immediately to urgent issues like plumbing leaks, power outages, or equipment malfunctions.
Handle guest maintenance inquiries, such as room adjustments, fixture repairs, or equipment fixes.
Conduct routine inspections to identify and resolve potential issues before they affect guest satisfaction.

Tailored to Your Property

Flexible Solutions, Consistent Quality

Customization Options & Flexibility

We understand that each property has unique needs. That's why we offer customizable cleaning and staffing solutions that can be tailored to fit the size, scope, and specific needs of your property. Whether you require a specialized cleaning protocol or additional staff during peak seasons, BetterChoice is committed to accommodating your requirements.

Quality Control & Audits

To ensure consistent quality, we conduct weekly corporate audits and regular quality checks to maintain Better Choice's high standards. These audits are performed by experienced managers who assess unit cleanliness and staff performance.